Profiles Customer Service Survey™ Leads To Great Customer Service!
Customers go where they are wanted and stay where they are appreciated. The Profiles Customer Service Survey™ identifies people who have the natural behavioral traits for great customer service. Using the survey when you hire, promote, and train helps you:
Satisfy customers' service needs so your business prospers
Build credibility and trust
Strengthen your relationship with customers
Exceed customer expectations
Increase your customers' "life-span"
Improve order frequency
Make your customers feel valued
Get more customer recommendations and referrals
Build customer loyalty
Reduce customer problems
You must earn the right to say, "My Customer" every day! Put the power of the Profiles Customer Service Survey™ to work in your company today.
The Goal
Build customer loyalty
Increase order size and frequency
Eliminate customer problems and dissatisfaction
Get referrals for new business
Increase sales and profits
The Problem
Employees who are insensitive to customer needs and requests
Employees who cause customer complaints
Employees who just don't care
Employees who overlook opportunities to "go the extra mile"
Employees who give customers reasons to be receptive to your competitors' proposals
The Solution
There is a management tool that measures --
An employee's or job applicant's aptitude for customer service
The natural ability to care about your customers' satisfaction
Who can do the job with coaching and training
The desire to solve customer problems
Initiative to "over-deliver" when called upon for assistance
Ability to see opportunities for new business and bigger orders
